House Rules of the Swiss Mountain-Valley View Lodge
Ensuring a Memorable Stay for our Guests

To ensure that both parties, we as your hosts and you as our highly valued guests, have a positive experience, while offering this cozy place for your vacation,  it’s essential to set some helpful and concise house rules. These rules not only protect the property but also set the right expectations for our guests.

House rules for a relaxed stay

Our house rules are intended to ensure a peaceful, safe and enjoyable stay for all guests at Casa dei Leoni.

By establishing house rules for our vacation home, we want to create a framework for a positive experience for ourselves and our guests. By providing these guidelines on behavior and responsibilities, we also want to create an atmosphere of respect and understanding for our guests. Clearly communicated rules not only protect our property, but also lay the foundation for unforgettable vacations and ensure that our guests leave with fond memories and a desire to return.

Below, we outline our key house rules to ensure a smooth and enjoyable vacation experience for everyone involved.

In the days before arrival, our guests receive a detailed and comprehensive version of our house rules by email. This version does not really contain more rules, but more helpful tips and information on:

• Arrival
• Check-in
• During the stay
• Guest cards
• Activities and discounts
• Check-out

Check-in and Check-out Times

Our general times are as follows:

• Check-in from 2:30 p.m. to 9:00 p.m.
• Check-out from 8:00 a.m. to 11:00 a.m.

For arrival or departure outside of normal times, we ask guests to contact us in writing in advance. We will check the options and confirm or reject accordingly.

Guest information

Guests do not have to provide their address when booking.

Before arrival, guests must send the following information to the CdL:

• First name
• Last name
• Date of birth of each guest
• Address of the main booking person

This information is required for the local tourist office. 

No Smoking Policy

In order to provide a pleasant and welcoming environment for all guests, there is a strict smoking ban throughout the entire property. Smoking is also not permitted in the garden and on the pool. Smokers are only allowed to smoke outside of the Casa dei Leoni property. The prerequisite is that smokers take care of their own cigarette disposal. The windows and doors on all floors must also be closed to prevent smoke and its smell from entering the building. Following this rule is also necessary to protect the property from possible fire hazards and unpleasant smells.

Pet Policy

Several cats and one dog live at Casa dei Leoni. For this reason, guests cannot bring their own pets, although we are very fond of animals. During your stay, our pets may greet you or occasionally visit the outdoor areas. If you would prefer not to encounter animals during your holiday, Casa dei Leoni may not be the right accommodation for you.

Guests and occupancy

Each studio is designed for a maximum of two guests. A third guest may only stay with our prior written confirmation and, if approved, will use the sofa bed in the living area.

Noise Levels and Quiet Hours

Maintaining a peaceful environment is vital, especially in residential and vacation neighborhoods. Our noise level guidelines and quiet hours are between 10 PM and 8 AM, when guests should refrain from loud activities to respect the neighbors. All yours and our neighbors respect these same quiet hours, so that everyone can enjoy the magic of the nights in the Monferrato Hills.

Respect for the settings and neighbours

Casa dei Leoni is located in a quiet vineyard setting. We kindly ask guests to respect the property, nature, neighbours and the peaceful atmosphere, particularly during the evening and early-morning hours.

Cleanliness and Maintenance

You are spending your holiday in a private holiday home. We have put a lot of effort into the furnishings and hope that you have a wonderful holiday here in the heart of the Monferrato. By treating the house properly, guests help us to be able to provide other holidaymakers with a beautiful holiday home in the future. Please treat the property and all the furnishings as if they were your own. It can also happen from time to time that something is damaged or does not work properly in the house. Guests are asked not to fix these things themselves. Always report any damage or problems to our team immediately, we will take care of it. It is a matter close to our hearts to give our guests a wonderful and carefree holiday.

Pool

The pool is shared exclusively by guests of the two studios. Please use it respectfully and consider other guests’ need for quiet and relaxation. Please also respect the Quiet Hours.

Security and Safety Measures

At this time, we would like to point out the emergency number 112. This number should be dialed immediately if necessary. The neighbors and hosts should also be informed at the same time; they can provide support in an emergency and get themselves to safety. Casa dei Leoni is located in a very safe and quiet area where in the last 50 years no incident has been reported. Nevertheless, keep your privat belongings with you or in your privat safe in the studio.

Parking and charging

Free parking is available on site. There are NO charging stations for electric cars or e-bikes.

Consequences for violations of the rules

For the sake of form, we must point out that there must be consequences for violations of the above-mentioned house rules. If the smoking ban in the house is not observed, an additional cleaning fee of EUR 900.00 will be charged. Negligent damage to property will be charged to the person responsible with a compensation/invoice covering the new value of the damaged or destroyed items. Intentional damage to property can also lead to a police report being filed against the person responsible. Of course, something can always break, a glass breaks or an electronic device suddenly stops working. All of this can happen and does not have to lead to additional costs. It is therefore important that guests in such cases report the defects or damage to our team immediately.